If the weather turns bad, there is no fee to cancel, however, we do require a 24-hour notice for cancellations. The deposit amount will be saved as a rain check available for credit within 1 year (No refunds are given). For cancellations less than 24 hours prior to your event the deposit will be forfeited. Once we have arrived at your event we have to pay our employees for their hard work and gas, therefore, we require full payment regardless of use or set-up.

If a customer cancels the order on Friday afternoon because the forecast calls for rain on Saturday. Then on Saturday you wake up and see it is going to be a beautiful day (we see this all the time) and you call ParkPlayParty to reschedule the equipment that you canceled the day before there is no guarantee that ParkPlayParty will be able to deliver the unit to you on time or at all depending on our schedule and staffing. We will make every attempt to get something out to you in a reasonable time frame although it can’t be guaranteed as we make our schedules out the night before and we don’t know if we will have additional capacity on the day you are calling.